Forgotten user ID
If you have forgotten your self-issued user ID to access our e-service, please contact our Shareholder Service; from Germany call 0800 324 1111 and from international call +49 6196 8870 700 workdays from 8.00 a.m. - 6.00 p.m. CEST.
Order new password
Please enter your user ID here. You will be forwarded to the control question you selected during your initial registration. If you answer this question correctly, we will send a new password to your e‑mail address held in the e-service. Please direct any queries or suggestions to our Shareholder Service.